Q:How do I place an order on your website?

To place an order, simply browse our website, add the desired products to your cart, and follow the checkout process. You can also contact our customer support team if you have any confusion in placing an order.

Q: What payment methods do you accept?

We accept a variety of payment methods, including credit/debit cards (Visa, Mastercard,), PayPal, and other online payment options.

Q: How long does shipping take, and what are the costs?

Shipping times may vary depending on your location and the shipping method chosen. Our estimated delivery times range from 7-10 business days. Shipping rates may vary and are determined at time of checkout.

Q: Can I return or exchange a product if I'm not satisfied?

We only accept returns or exchange for damaged or defective products. If you've received a damaged product, please contact our customer support team and send us a detailed explanation of the issue with the product and some pictures or videos and we'll initiate a return. Refunds will be processed if the product is found to be damaged or defective. 

Q: How do I track my order?

Once your order has shipped, you'll receive an email with tracking information. You can use this to track the status of your order on the shipping carrier's website.

Q: Is my personal and payment information secure on your website?

Yes, our website uses industry-standard SSL encryption to ensure that your personal and payment information is secure and protected.

Q: Can I cancel or change my order after it's been placed?

Please contact our customer support team as soon as possible if you need to cancel or make changes to your order. We'll do our best to accommodate your request, but please note that we may not be able to make changes once an order has been processed or shipped.

Q: How do I contact AZ Impex customer support?

You can contact our customer support team through our website's contact form, email azimpexstore@gmail.com  ,and we will reach out to your inquiries within 24 hours.

Q: What is your refund policy?

In case of receiving any damaged or defective item you can initiate a return or exchange within 30 days of receiving your order. We'll provide a full refund after proper inspection of the item. Refunds usually process  after receiving your order and can take 2-3 days to show in your account, depending on your banks policy.

Q:Do you offer international shipping?

Yes, we ship to many countries worldwide. Please note that international shipping rates and delivery times may vary. You can contact our customer support team to confirm shipping details and estimated delivery times for your location.